Complaints
How can I file a complaint or an objection?
You can file a complaint or an objection through the Wseel platform's approved contact channels.
How to file your complaint
Use the form below, or contact the customer care team through either of the channels. Give the name of your business and the request number if there is one, and describe the complaint or objection clearly.
Complaint form
What happens next
The complaint will be reviewed and handled under the approved procedures, and you will be notified of updates within the statutory period.
Escalating to the Saudi Central Bank
If your complaint is not resolved to your satisfaction, you can escalate it to the Saudi Central Bank through the SAMA Cares platform.
Visit SAMA Cares (opens in a new tab)